Law School Bundles and Support
Students experiencing problems with a Bundle notebook should contact UVA Law Student Technical Reference Desk (email firstname.lastname@example.org) or the the U.Va. Information Technology & Communications (ITC) Computing Help Desk (phone 434.924.3731) and provide the information from the notebook’s DCI Asset Tag affixed to all DCI notebooks. Law School IT personnel will determine whether you are experiencing a hardware or software failure. If the problem is related to the software that comes with the system, the Law School help desk will work with the student to fix the problem. Frequently the best way to diagnose and treat computer software problems is to re-image (or restore) the computer. Re-imaging involves:
- The student backing up all relevant data prior to service. Files should be backed up frequently—data recovery services are not provided. Student data can easily be backed up to CD-ROM, USB memory sticks, external diskettes, or U.Va’s network-based central repository (Home Directory Service) for personal files. (more information on Home Directory)
- The student reinstalling and configuring applications not delivered as part of the bundle e.g., TurboTax, personal banking software;
- The student reconfiguring email and Law School printers on the re-imaged computer. The student will also need to re-register MS-Office applications;
- Law ITC reformatting and reinstalling the operating system on the computer;
- Law ITC applying all relevant critical security and virus updates;
- Law ITC providing a loaner notebook while the Law IT staff re-images the computer.
If a problem with a Law Bundle stems from a hardware failure, the Law School help desk will provide a loaner notebook to the student until repairs are complete. The Law School help desk will contact Cavalier Computers for hardware service. Cavalier Computers already has a stock of parts necessary to repair Law School Bundles and should be able to repair the notebook within one business day.